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Policy Changed recently during the pandemic and something you may want to know:
1. If you want us to hold the item instead of ship it then you can pay what you need and contact us after the payment. We can hold the item for you and send you the extra shipping cost via store points if you already paid them.

2. New shipping method available! You can check the detail in listing. This is only available for certain countries. This method takes about 20-30 business days to deliver. Tracking may not be updating for 15 business days.(We are still testing it so you may not find it available some time)

3. For pre-order items there is no extra shipping charge for now. If it gets in stock, and we are still in high shipping rate then we will ask for regular balance then email you about how much you need to pay if you want us to ship it now. Otherwise, we will just hold it until the pandemic over.

4. Express shipping available for all items over 2kg. It takes about 10-15 days to arrive but very expensive. Price is listed in each item.

5. We stopped shipping to these following countries due to no airline and will recover after the epidemic:
Brazil, Chile, Mexico, Argentina, Colombia, Peru, Serbia, Costa Rica. You can still order but we can only ship things after the pandemic.

6. If you added extra shipping cost previously and found we are using the special shipping method for your shipment you can contact us to get points.
Let us know how much you paid with order no.


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0. What should I do if there's no update in my tracking?

It happens some time if one tracking doesn't update for 45 days. (In Nov. and Dec. it may up to 45-60 days)

If you see it's not updating over 45 days then contact us via our After Sale Service, we will check the tracking and send you 1.2x original price you paid for the item via ShowZStore Points(store credit).

You can use the points to buy things you want.

If it shows up later, we will contact you and take the points back.

We have a really low lost rate(close to 1/1000)

Shipping in other days are all good just very bad during Nov. and Dec. 2019
We are trying to find another shipping company right now so hope 2020s Q4 will be better


1. Where you ship the package from
We ship from China to worldwide.

2. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”. 


We will upload the tracking right after we got it from the shipping company, it will take about 3 days normally. 



3. What’s difference between different shipping method?
We have 2 warehouses in China.

For the items under 2 kg we use "Show.Z Standard Shipping Method" and ship from Shanghai, it takes about 7-20 days to North American and most of the EU countries.

You could select shipping company as "Yodel" if the system do not recognize the tracking.

For items over 2 kg we use "Show.Z Large Package Method" and ship from Beijing, it’s SAL shipping method for most of the countries, takes about 7-30 days to arrive. The tracking # starts with “CP” most of the time and can be tracked at 17track.net. 

Don’t be panic if your package hasn't been updated for less than 12 business days since international shipping won't update itself every day. 

Contact us if you find your package has been returned or any weird thing happens.
You can contact your local post office once it’s in your country for more info.


4. Why I didn’t get a shipping notification?
We send email to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash: 
Show.ZStore@gmail.com
-General customer service

autoreply@showzstore.com
-All tracking and order info

kasper@showzstore.com
-Shipping issues

5. Will you ship all my items together or it would be multiply packages?
If you bought one more items in one order, we may still ship them separately since they may not in the same warehouse in China. We will upload one tracking first and then another, you can find them in the order details. 

We will ship things together if they are in the same warehouse. You can leave a note in your transaction about shipping method if you have a special demand. 


6. How you guys deal with custom tax?
We always write the value around 15-20USD for each package so you can avoid some custom tax.
There is no Tax for USA buyers.
You may have a less than 5% Probability to pay tax if you are in Europe.
Contact us first if the shipping company asked you to pay tax, we may help you out there.