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About the 7USD handling fee rently due to the pandemic:

  • For the items that are preordered and already paid for will we automatically be billed the $7 to USA or is it only for the new preorders? Or is this only for a purchase of an item currently in stock?
    [Only for new full payment buyers which the package is under 2kg no matter it's pre order or in stock item]
     
  • Do you have a guesstimate when shipping will be free again to the States? I know this is extremely difficult to answer but are you guessing 1 month, 6 months or a year?
    [I guess the 7USD fee will be dismis ater 1-2 months, all depends on the total airline numbers.]
     
  • If it will be 6 months or longer can we group all of our items together and pay one flat rate of $7?
    [Won‘t be 6 months long so I'll pass on this]
     
  • Would it be possible for premium members get free shipping?
    [For now it affects all the buyers cause the system won't allow us to do such thing like giving different shipping rate to different buyers, or we will give premium member free shipping ]

    In fact, you can buy things like usual but just pay the 7USD fee first. If it's pre order and you paid the 7USD then you can contact us to deduct it if it's still pre order after the pandemic. We can also send you points for that.



0. What should I do if there's no update in my tracking?
It happens some time if one tracking doesn't update for 45 days. (In Nov. and Dec. it may up to 45-60 days)

If you see it's not updating over 45 days then contact us via our After Sale Service, we will check the tracking and send you 1.2x original price you paid for the item via ShowZStore Points(store credit).

You can use the points to buy things you want.

If it shows up later, we will contact you and take the points back.

We have a really low lost rate(close to 1/1000)

Shipping in other days are all good just very bad during Nov. and Dec. 2019
We are trying to find another shipping company right now so hope 2020s Q4 will be better


1. Where you ship the package from
We ship from China to worldwide.

2. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”. 


We will upload the tracking right after we got it from the shipping company, it will takes about 3 days normally. 



3. What’s difference between different shipping method?
We have 2 warehouses in China.

For the items under 2 kg we use "Show.Z Standard Shipping Method" and ship from Shanghai, it takes about 7-20 days to North American and most of the EU countries.

You could select shipping company as "Yodel" if the system do not recognize the tracking.

For items over 2 kg we use "Show.Z Large Package Method" and ship from Beijing, it’s SAL shipping method for most of the countries, takes about 7-30 days to arrive. The tracking # starts with “CP” most of the time and can be tracked at 17track.net. 

Don’t be panic if your package hasn't been updated for less than 12 business days since international shipping won't update itself every day. 

Contact us if you find your package has been returned or any weird thing happens.
You can contact your local post office once it’s in your country for more info.


4. Why I didn’t get a shipping notification?
We send email to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash: 
Show.ZStore@gmail.com
-General customer service

autoreply@showzstore.com
-All tracking and order info

kasper@showzstore.com
-Shipping issues

5. Will you ship all my items together or it would be multiply packages?
If you bought one more items in one order, we may still ship them separately since they may not in the same warehouse in China. We will upload one tracking first and then another, you can find them in the order details. 

We will ship things together if they are in the same warehouse. You can leave a note in your transaction about shipping method if you have a special demand. 


6. How you guys deal with custom tax?
We always write the value around 15-20USD for each package so you can avoid some custom tax.
There is no Tax for USA buyers.
You may have a less than 5% Probability to pay tax if you are in Europe.
Contact us first if the shipping company asked you to pay tax, we may help you out there.