Changing Your Shipping Address

If you need to change your address after placing an order — pre-order or in-stock — contact us immediately, through the website or at service@showz.store.

• In-stock orders ship as fast as possible, so please make sure the address is right when you order. Once the tracking number is issued we generally cannot change it.
• Pre-orders can sit for a long time. If you move, tell us. We can only use the address on the order and we are not able to monitor changes to it. We email you when the item is released — if your address has changed by then, contact us promptly.

Where We Ship From

We ship from China to the rest of the world.

Tracking Your Order

You can always find the tracking number under "My Orders" → "View Order Details". We upload it as soon as the shipping company gives it to us, normally within about 3 days.

If 17track shows nothing, try one of the other tracking sites we list.

Why are there several tracking numbers in my order?

Usually an earlier tracking number was replaced with a new one. It can also mean the order holds several items each with its own number — we cannot mark which belongs to which, so contact us if that is a problem.

The tracking says "The airline departs" and then stops

That status means your order has left and has probably arrived in your country. Post offices can be slow and tracking may stop updating for 15 to 40 days. It is still in transit — please wait.

My tracking has not updated for a long time

Economic Shipping can go quiet for 60-90 days during peak periods. If there is no update for more than 60 days, contact us through our After-Sale Service. We will check the tracking and send you 1.2× the price you paid in ShowZStore Points (store credit), which you can spend on anything on the site. If it turns up later we will contact you and take the points back.

Our loss rate is very low — close to 1 in 1,000.

The tracking says returned, or something looks wrong

Contact us as soon as you notice it and we will sort it out. Once the package is in your country your local post office can also give you more detail.

Shipping Methods

In most cases we use fast, stable commercial shipping.

• Under 2 kg — "Economic Shipping" (around 12-25 days) or "Standard Shipping" (around 8-12 days). Both are stable; Standard is faster.
• Over 2 kg — "Economic Large Package Shipping", cheaper, with delivery time varying by country. "Express Shipping" is available on all items over 2 kg: it takes about 10-15 days and costs more, with the price shown on each item.

Pre-order items carry no extra shipping charge at the time you place them. If shipping rates are high when the item arrives, we will email you what the shipping would cost so you can decide whether to have it sent straight away.

Will everything ship together?

Normally no. Items in the same order are shipped separately, to reduce customs tax and the risk of damage in transit.

I did not get a shipping notification

We email your registered address every time we ship an order, so please make sure your email address is correct before you buy, and check your junk folder.

Add these addresses to your contacts so our emails do not end up in your junk folder:

• service@showz.store — general customer service
• kasper@showz.store — shipping issues
• noreply1@showz.store — all tracking and order information

I paid an extra shipping fee but you used the special method

Contact us with your order number and how much you paid, and we will give you points for it.

Tariff & Sales Tax

United States

Import duties are already included in your shipping cost — there is nothing extra to pay on delivery.

EU countries

The tax is already included in your shipping cost — there is nothing extra to pay on delivery.

All other countries (Canada, UK, Peru, etc.)

Import duties and taxes, if any, are determined by your local customs authority and are the responsibility of the recipient.

If your tracking number starts with CY: customs may inspect parcels at random and charge additional taxes or fees under their own regulations. Please keep this possible extra cost in mind when ordering larger items.

In most cases our customers pay nothing extra on delivery. Very occasionally a package is pulled for a customs inspection and the local authorities charge import tax anyway. This is rare. If it happens, contact us first and we will try to help; if customs ultimately insists on the tax, that charge is the buyer's.